Nursing Only perfect mechanical movement is not enough
Assist open city first the People's Hospital in Hubei Cai YongMei
One noon, a man held children to run into the hospital out of puff, the child is coated with blood, he has already been too tired to utter a word while embracing the child to the nurse station. Mother that that was followed closely behind him is the child, cry bitterly loudly, speak incoherently.
We arrange the child properly in the ward, measure the physical sign of the life and and notify the doctor. All go on without any confusion according to fixed procedure.
Later on the child's disease is too serious, changed over to ICU ward. ICU ward has had no one that is accompanied and attended to all the time, relatives can only wait for the visit once a day in the corridor outside the ward, the child's grandfather, grandmother, granddad, grandmother, father, mother are waiting for calling. Whenever a nurse comes out from ICU, they move close to in a hurry, want to try to find out the child's news. But nurse always very busy and very urgent, come out, have clear thing run each time, hardly speak more a word, finish and shut the door immediately, it seems to be all pathogens outside the ward, infect the source, say probability having more the infection with a word more. The nurse coming off duty is hasty too, even put up a few words of going and say while walking, never stay. Impatient relatives have no ability to change the visit system of the hospital, does not dare to condemn the medical personnel either.
One week passed by, the child's condition is more and more serious, unexpectedly the child's father's urgent white head in waiting. We had thinking all the time the worried old age was only a legend, had looked on as the legend and developed into reality, all of us feel very strange, but our action has not changed anything because of this.
The child's disease was not cured finally, when seven eight people left carrying the big bags and small bags in their party, the child's father went out of the door to transfer to back to say to the head nurse with hoarse throat again, "you have been all the time very calm that admitted to hospital from my son to dead. " He has swept each nurse at the nurse station at one glance to talk about this, then say, "have not I talked about the angels by mistake? Who among you cares about voluntarily, greets voluntarily? The mistake in I choose you, work, however, you are too cold and detached, whom you faced is not the patient, it is a machine! "
The head nurse hears this words are flushed, have nothing to say in reply. She says afterwards, this is struck by psychology that she goes to work and receives for the first time many years. Under her strict requirement, perhaps the whole workflow is perfect, but the nurse seems to become the manipulator without emotion, follow the prescribed order, sympathize with, care about and show consideration for few. She has put emphasis on it since today, the slip while working that must scrutinize us, change and attend to the idea, advocate the humanization service.
Because doctors and patients' conflict takes place occasionally in recent years, media's one-sided report is numerous. In order to avoid the malpractice the negative effect that and the medical dispute brings, we stress quality, it is safe to catch, stress the procedure norm, has only neglected the feeling of patient and relative. The patient is admitted to hospital, when we began to treat, potential strick precaution consciousness just began. And this kind of strick precaution psychology is like an invisible wall, has hindered the communication of medical personnel and patient, also hindered the sound development of the relationship between doctors and patients.
Relatives' query of this patient is worth our thinking deeply about, if has lacked the humanized content, the care becomes a kind of perfect mechanical mode. With the improvement of the civilization intensity of the whole society, expectation and requirement to the medical personnel of patient and relative are higher and higher, so, it is imperative to inject in the nursery work into cultural and educational care, attend to very urgently humanization.
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