Shandong " two good satisfaction " Promote medicine and defend the service quality

Shandong " two good satisfaction " Promote medicine and defend the service quality
It is reported (Reporter Korea S. Lu) 90% more than the intersection of hospital and clinic implement guiding doctor and one-stop service, 98% hospital register, row price, charge, fetch medicine window waiting time of service less than 10 minutes, 90% of the hospitals examine from beginning to provide the time of fruiting less than 30 minutes. Since April of 2008, launch until " whether it serves to be kind high quality and masses satisfied " in the intersection of health care and unit It is the theme " Two is satisfied " Since the activity, the service level of the health care of Shandong has been further improved. At the national hygiene system discipline inspection and working conference of checking unhealthy tendencies and malpractices of 2011 years held a few days ago, this province has introduced the relevant experience.
According to the principle implemented by stage, should save in three (2010) when launched in the activity Propose " deepen the intersection of brand and construction, set up long-efficiency mechanism, consolidate the activity achievement " General requirement,and "four check four implement" : Consult the measures of rectification and improvement made of all unit and all rectify and improve in place, further implement and solve the outstanding problem storing in; Check the new demand which the masses put forward after the medical reform is implemented two times, further implement the new action of improving service quality and level; Three checks whether important post and key link have been managed especially, further implement and improve every rules and regulations and measure; Four checks whether leaders pay close attention to, further implements the concrete content of leading the responsibility system, so as to ensure the activity makes greater effect.
In order to check the pendulum question thoroughly, do a good job of rectifying and improving and improving, should save the department of public health and submit " postal questionaire " to city leader, deputy to the National People's Congress, member of the CPPCC National Committee and every department directly under the provincial Party committee in the province,etc. regularly, set up the special column of the activity in this drawing room of portals, it is accepted that online opinions of masses are proposed. The members of this drawing room of leading groups lead a group of people and go down to the grass-roots units to survey and study separately, and propose the countermeasure and suggestion of operability to the hot question that the masses generally care about, reflect strongly. Since the activity was launched, the Ministry of Health at all levels has released 195,500 questionnaires together, hold the forum 4640 times, comb the opinion and propose 11240, arrange and question 1324 questions.
Through launching " Two is satisfied " The activity, should save the relationship between doctors and patients to further improve, masses' satisfaction obviously soars. In 2010, the quantity of masses' letters the people send in and the complaints they make when they call will be reduced by 30% compared with last year.
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