Chef Kang the intersection of jasmine and green tea appear surprisingly die fly After sale and too bad

Chef Kang the intersection of jasmine and green tea appear surprisingly, die fly After sale and too bad

Chef Kang the intersection of jasmine and green tea appear surprisingly, die fly
Received the safeguarding the rights request of consumer of Zhejiang Yiwu Ms. Shi recently. Ms. Shi claim she one supermarket buy one the intersection of Chef Kang and the intersection of jasmine and green tea beverage in Hangzhou on will it be September 11 2010, uncap, find " Have another bottle " Words, then exchange one the intersection of Chef Kang and the intersection of jasmine and green tea, can right away when Ms. Shi finishes drinking this bottle of beverages exchanged quickly, there was a dead fly to find the bottom of the bottle unexpectedly, felt very disgusting immediately.
Ms. Shi say, because after the beverage open, bottle cover have " has another bottle " also Words, after she has exchanged a bottle of beverages, the bottle lid has been retracted by supermarket personnel. Though without bottle lid, the beverage has never left hands when she drank, so the fly in the bottle can not fly in later. "If fly to fly, enter later, it is impossible for me not to drink until finally finding, and the fly is more impossible sink to the bottom of the bottle, like the sample that has died for a long time. " Ms. Shi says.
After Ms. Shi discovers the problems, has contacted the customer service of Chef Kang Company right away, customer service personnel say that will send a business personnel to verify. It was over three o'clock that afternoon, business personnel looked over live really there is a dead fly in beverages to confirm, but he suspects because there is not bottle lid in the beverage, the fly flew in later, show oneself work meet the situation never over one year, can compensate the intersection of Ms. and odd bottles of beverages Shi for.
Ms. Shi insists the fly is there are the beverages before not unsealing, compensation scheme put forward on refusing this business personnel on the spot. Ms. Shi claims, feel very sick after drinking the beverage, uncomfortable, require the Chef Kang respect to send someone to take her physical examination. And this business personnel say he has no right to make this decision, if there are other requirements, need Ms. Shi to put forward to customer service.
Make to coherent consumer more than 20 times of telephone number of customer service and rebuke difference of Chef Kang's after-sale service angrily
Then, Ms. Shi contacts Chef Kang's customer service again. "I have made about 20 telephones, all nobody answer. " Ms. Shi says. Helpless, she expects local relevant news medias to expose this kind of incident, she contacted a local news media shortly afterwards, hope the other side can expose this.
Ms. Shi still reveals to the editor, about half an hour later, personnel and she contact a customer service of Chef Kang Company. Ms. Shi puts forward the requirement for physical examination to the other side, the other side says if Ms. Shi feels uncomfortable and can do the relevant inspection, but still deposit and have objection about both sides of expense question of physical examination.
"Physical examination expenses must want, produce by the intersection of Chef Kang and Company, let the intersection of I and physical examination by oneself, they no matter how do afterwards. " Ms. Shi says.
Ms. Shi claims its entity is not important without examining the physical examination, the more important thing is there should be a explaination in Chef Kang Company, and what made Ms. Shi distressed most is, the other side has never apologized to her, but indicate simply it is impossible for their production technology to result in having flies in the beverage, the fly may have flown in later.
Let Ms. Shi feel a angry one, the intersection of the other side and business personnel interrogate her drink why watch in front of the beverage unexpectedly furthermore. "Check whether will there be any foreign matter in beverages before drinking the beverage? I have never heard of it, too funny. " Ms. Shi says excitedly.
Ms. Shi says, no matter how many beverages Chef Kang compensates for to her, she does not want, and claim that will not drink the beverage of Chef Kang's brand again hereafter by oneself, she has already losted confidence in Chef Kang's products, it is very bad to rebuke the attitude after sale of Chef Kang Company angrily even more.
Chef Kang Company: No pays attention to the situation and please wait for the reply specifically
Subsequently, the editor telegraphs Chef Kang's customer service, staff members claim she does not understand the detailed conditions, only know there really exists such a thing, solved but how to deal with, how is thing progress, she does not understand, she is only responsible for transmitting information. And claim to tell relevant personnel and editor to get in touch subsequently.
About one hour later, editors received the telephone of Ms. Hu responsible for liaison of Chef Kang media, Ms. Hu says that may have no fly in the beverage according to their production technology, how to deal with, she does not find out about detailed conditions either, needs for the reply after she understand relevant situation.
The thing had been already last week, the staff members of Chef Kang Company are not still all qcquainted with the detailed conditions. Not until the editor phoned to inquire the relevant situation, according to so-called " procedure " Go to understand, deal with, its efficiency and attitude that handles problem are really not to dare to flatter.
Up to distribute new dispatchs, editors had received Chef Kang's reply. Though Chef Kang respect expresses the sincerity of solving the problem, both sides still have disputes because where on earth is the fly from.
As to this incident, because the beverage has already been opened, consumers insist all the time the fly is there are the beverages before not unsealing, but one party of Chef Kang keeps a firm hand on beverages and already unseals this, thinks flies probably flew in later.
Safeguard the rights network receive much similar appeal too, because product external packing turn on already, the trade company will often be under the pretence of this, the question of claiming to appear has no relations with own, thus evade responsibility. So, consumers safeguard the rights without having enough evidence, the way to safeguard the rights is more difficult.
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