Guangzhou UNICOM exposes to the sun and deducts the fee loophole again

Guangzhou UNICOM exposes to the sun and deducts the fee loophole again
China news, recently, media expose the intersection of CHINAUNICOM and the intersection of Guangdong and the intersection of Guangzhou and Company (hereafter referred to as " Guangzhou UNICOM " wide August 25 such as Beijing such as network )Charge system or serious behind loophole when havinging,be lasted citizen concerns extensive. Many enthusiastic citizens telegraph Information Times and reflect the question of charging more one after another. Among them, the situation of Mr. He, citizen of Li Gulf district is particularly outstanding. According to the information of Mr. He's, since May of this year, open one mobile phone whenever, he arrest go 1 the intersection of message and expense. Since nearly 3 months, this problem is not solved completely all the time. Mr. He says, the relevant situation has already reflected to Consumers Council and media directly at present, expect that can be solved properly.Start the machine and spike the fee corner once"Your remaining sum is that 351 yuan and 2 mao for 1, your remaining sum is that 351 yuan and 1 mao for 1, your remaining sum is 350 yuan and 9 mao per point "The satisfactory open set menu user Mr. He of UNICOM living in Guangzhou Li Gulf district says, the mobile phone starts the machine Guangzhou UNICOM will all deduct telephone expenses of one maos automatically in ignorant cases each time.Mr. He claims to be the old users of the satisfactory open business of Guangzhou UNICOM, he bought a brand-new intellectual mobile phone of WINDOWSMOBILE system from some famous sales field in order to help oneself speculate in shares in May of this year. But thereafter in a chance of the chance, he finds the mobile phone starts the machine Guangzhou UNICOM will deduct telephone expenses of one maos automatically in ignorant cases each time.Mr. He will telegraph the hot line of the customer service of Guangzhou UNICOM at once, the reply that the hot line of the customer service of Guangzhou UNICOM will be provided is that its terminal station of mobile phone is problematic. Then Mr. He goes to the sales field that buy this mobile phone again, demand to measure and replace. Mobile phone manufacturer measure to where Mr. say find the intersection of mobile phone and terminal issue any behind the mobile phone, but in order to guarantee consumer's rights and interests, or changed a brand-new mobile phone for Mr. He.But the problem has not been solved. The question remains unchanged after changing the mobile phone. It should be that a charge system of Guangzhou CHINAUNICOM went wrong that Mr. He begins getting clear this at this time. Then the intersection of Guangzhou and the intersection of UNICOM and business hall near he come on, get home demand, measure the intersection of mobile phone and card. After numerous negotiations, Guangzhou UNICOM business hall agreed to measure Mr. He's mobile phone card at last. Find Mr. He start the machine each time originally, system deduct go money of Mr. He according to way of value-added service just measure. After negotiation, the personnel of customer service of Guangzhou UNICOM promise, will return the expenses that Mr. He will be deducted more fully. But what made Mr. He very uncomfortable is, the expenses have been refunded back, but the problem was not solved yet, , turn on the mobile phone each time, the charge system of Guangzhou UNICOM is still deducted one mao automatically until today. Mr. He also spends the wind card and China Mobile card of Guangzhou UNICOM century trying separately, there is not this question, the only satisfactory open card has this kind of situation.Old users complain about the service question moreMr. He say he explode material is for let, have similar citizen of situation arrest, go, wrong money while being other to Information Times. He says, because he is the old user of Guangzhou UNICOM, it is also a lot of that finds issues in Guangzhou UNICOM. "I went once and five market of East China recently, found it is EDGE signal with CHINAUNICOM obviously, turn on the mobile phone but find on even GPRS, make me lose the good opportunity that stocks are bought and sold by mistake in vain. "But another thing thing lets Mr. He nearly should be to the public security bureau " Inform " Guangzhou UNICOM. It needs to input service password to revise GPRS set menu originally. , cancelled the original GPRS set menu for him without authorization, later applied for another more expensive GPRS set menu again, still tell him set menu after upgrading finally " Can't cancel " . The severity that Mr. He has discovered the problems, he expresses the protest to the special line of customer service of Guangzhou UNICOM, the special line of customer service of Guangzhou UNICOM is forced to acknowledge the mistake, and compensate Mr. He for the free GPRS flow of 100M of one year finally."I know many UNICOM user are low end users, the card often uses for several months to abandon, so can not discover the problems, or found that so long as has little trouble, does not bother to manage either. " Mr. He sighs to say in the interview, hope UNICOM improves management and system, treated old users kindly, don't think that had compensated the telephone expenses let it be, " to deduct the fee arbitrarily even compensated, also let people use and not feel at ease all the same. "How many another phones " Explode the material " Citizen say,it is loophole is buckle more situation of fee after charging several times not to meet too they, but while inquiring in the business hall, the reply generally received is always that users are careless, customize some information service. One of these Mr. Li say like a lot of users, to answer actually half-believing,half-doubting while being above-mentioned, but generally if the amount of money is not big, unwilling to go to argue again, just go over, the money has been just handed in.
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