The doctors and patients in Huizhou of Guangdong deal with and visit the new way in dispute Try water and tell responsibility system for the first time

The doctors and patients in Huizhou of Guangdong deal with and visit the new way in dispute Try water and tell responsibility system for the first time
August 12 of www.chinanews.com Huizhou (About is beautiful Huang YuQiang) The reporter knows in Huizhou city third the People's Hospital today, August 5, Ministry of Public Health releases " the hospital complains management " the draft, require the hospital to set up unblocked, convenient appeal channel, complain that receives " Tell responsibility system for the first time " ,So as to standardize the medical organization and complain that manages, prevent, reduce the emergence of the medical dispute, improve medical service quality and management level of the medical organization, construct the harmonious relationship between doctors and patients. At present, this institute has already launched the work of complaining the reception for one year in an all-round way, has had notable effect.
According to the introduction of person in charge of the school, since last July, Huizhou city third the People's Hospital (former the People's Hospital, Huizhou) Draft and carry out " the hospital complain and handle the implementing method " newly. The hospital is through setting up routes such as 24-hour complaints hotline, setting up complaint mailbox, opening internal forum websites, opening the e-mailbox,etc., set up in a wide range of and complain the gate, solve patient's experience and complain that there is not predicament in the door. Meanwhile, establish and complain the office, complain by special messenger that punishes and follows and feedbacks the work in reception, information verifying, responsibility, really mediate, just for the people in time.
This institute complains that runs to relevant persons in charge to say, do a good job of appeal, has already ensured the patient's interests, also promoted the management inside the hospital. Through complaining information processing correctly, help the patient to solve various puzzledly effectively in time, relationship between doctors and patients of the maximum coordination. To patient, can ensure their legitimate rights and interests in time; To doctor, complain investigating and collecting evidence and can play a role in supervising effectively of information, complain information and examine the working enthusiasm that the hook that appraises and chooses excellent can increase the doctor; To hospital, have dispelled patient's misunderstanding to hospital, has improved whole medical service level and good reputation degree of the hospital.
It is reported, this institute received to a patient and complained nearly 20 per month on average before this, because the problem is solved fast, rational, every job is improved in place, the appeal quantity which the hospital receives obviously drops now. This institute appear respectively in May of this year and July " Zero is complained " Week and for two weeks in succession " Zero is complained " . Compare history high every month appeal of five count most, Huizhou the intersection of city and third the People's Hospital take the lead in, try on ink " tell responsibility system for the first time " , the appeal work of paying attention to dealing with the hospital, have notable effect.
|